What happens when we stop waiting for institutions to lead — and start building experiences together

For the past 25 years, I’ve worked across public galleries, community and artist-run spaces, and creative industries education, and I’ve facilitated numerous projects in spaces and places shaped by the voices of the people who use them.

Alongside this, my PhD research into DIY Museums immersed me in community-led initiatives where stories are told by the people who live them. These experiences showed me something powerful: when people are trusted with the tools, skills, and agency to create culture for themselves, the results are bold, relevant, and deeply connected.

That’s the opportunity we’re standing in front of right now.

The pace of change is faster than ever. Whether you’re a business, an educational provider, or a cultural organisation, meeting your audience where they are — in how they live, learn, connect, and consume culture — is no longer optional. Those who listen deeply, adapt quickly, and co-create meaning will not only survive, but thrive.

Imagine if every project, initiative, or experience began not with “what do we want to make?” but with “what matters most to the people we serve — and how can we build it together?” That’s when creativity becomes magnetic. That’s when people show up, participate, and share.

As I step into running my own creative business, this is the work I want to do: help organisations, businesses, and communities design experiences that feel participatory, relevant, and alive — spaces where the audience is not just watching but shaping what happens.

So here’s my question for you:

If you’ve worked in creative industries, education, or community culture — what’s one change you believe would make these experiences more relevant, inclusive, and alive right now?

I’d love to hear your thoughts — whether they’re big, structural shifts or small, practical actions you’ve seen make a real difference.

Kathryn McCully