Duties and Responsibilities – Visitor Host (fixed-term)
The Visitor Host is responsible for the reception of visitors throughout the duration of the Soled Out exhibition – 16th November 2018 to the 10th February 2019. The Visitor Host will, alongside the Assistant Visitor Host (intern), ensure visitors are provided with an engaging and informative experience. The VH will also participate in the facilitation and implementation of any education/outreach activities and monitor the safety and security of the collection.
Responsibility for managing staff
Direct reports: Intern – Assistant Visitor Host
As per delegated authority
Kathryn McCully (Southland Art Society)
·Provide professional and engaging, high level customer service to Soled Out visitors.
·Respond to any enquiries and refer as appropriate in a timely manner both while in gallery and via email, social media and other online platforms.
·Promote Soled Out and its associated retail, education/outreach activities etc. via social media and other online platforms on a regular basis.
·Liaise with media to maximise opportunities for publicity.
·Provide hospitality, entertainment and educational services related to the Soled Out exhibition as required. Liaise with guest speakers, visitor groups (e.g. schools and other organisations that may be interested in a group visit) and ensure events/activities are well attended and managed.
·Ensure space is safe, secure, clean and well presented to visitors at all times. Immediately report any issues associated with the safety and security of the collection.
·Maintain a high level of knowledge about the Soled Out exhibition to facilitate a high level of visitor engagement.
·Document visitor numbers and encourage visitors to undertake short visitor surveys.
·Manage the Assistant Visitor Host. Liaise regarding visitor enquiries, education and outreach activities e.g. group visits, guest talks etc. and any space maintenance and/or security issues.
·Adhere to Health and Safety requirements ensuring the safety of yourself and others. Report any risks or hazards immediately to your supervisor.
·Manage artwork sales as appropriate.
·Ensure technology is fully functional to ensure the best possible visitor experience. Report all faults to supervisor immediately.
Key relationships - internal
·Southland Art Society
·Assistant Visitor Host (Intern)
·Classic Motorcycle Mecca Events Operation Manager
Key relationships – external
·Soled Out visitors
·Soled Out guest speakers/presenters etc.
Knowledge, skills & attributes
·Strong, demonstrated customer service skills.
·Interest and passion for engaging visitors with arts and cultural experiences.
·Understanding of the role of popular culture, and in particular sneakers and streetwear, in the repertoire of youth.
·Self-motivation and demonstrated reliability.
·Able to effectively communicate with a diversity of people.
·Responsive to needs of visitors.
·Social media and promotional skills.